Privacy Policy

Contact Information

Our Commitment to Privacy

At TechAssist, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

By using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

Information We Collect

We collect different types of information to provide and improve our services:

Personal Information You Provide

When you interact with our services, you may voluntarily provide us with personal information, including:

• Contact Details: Name, email address, phone number, and company name when you submit inquiries or request services
• Communication Data: Messages, feedback, and correspondence you send to us through contact forms or email
• Service Information: Details about your IT infrastructure, technical requirements, and service preferences
• Business Information: Company details, industry sector, and organizational needs relevant to our services

Automatically Collected Information

When you visit our website, we automatically collect certain information through cookies and similar technologies:

• Usage Data: Pages visited, time spent on pages, navigation patterns, and interaction with website features
• Device Information: Browser type, operating system, device identifiers, and screen resolution
• Location Data: Approximate geographic location based on IP address (country and city level)
• Technical Data: IP addresses, referral sources, and access times for security and analytics purposes

How We Use Your Information

We use the collected information for legitimate business purposes, including:

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you have given explicit permission for specific purposes, such as marketing communications or cookie usage
• Contractual Necessity: When processing is necessary to fulfill service agreements or respond to your service requests
• Legitimate Interests: When we have legitimate business interests that do not override your privacy rights, such as fraud prevention and website security
• Legal Obligation: When we must process data to comply with legal requirements or respond to regulatory authorities

Data Sharing and Third Parties

We do not sell your personal information. We may share your data with trusted third parties only in the following circumstances:

• Service Providers: Companies that help us deliver services, such as hosting providers, email services, and analytics platforms, under strict confidentiality agreements
• Professional Advisors: Legal, financial, and technical consultants who assist with business operations and compliance
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity
• Legal Requirements: When disclosure is required by law, court order, or to protect our rights, property, or safety

Data Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS protocols
• Access Controls: Strict limitations on who can access personal data within our organization
• Regular Audits: Periodic security assessments and vulnerability testing to identify and address potential risks
• Data Minimization: We only collect and retain data that is necessary for specified purposes
• Secure Storage: Personal data is stored on secure servers with firewall protection and intrusion detection

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy:

• Service-Related Data: Retained for the duration of our business relationship and for a reasonable period afterward to address inquiries or legal obligations
• Marketing Data: Retained until you withdraw consent or request deletion, after which it is removed from active systems
• Analytics Data: Aggregated and anonymized data may be retained indefinitely for statistical purposes
• Legal Records: Certain information may be retained longer when required by law or for legitimate business purposes such as dispute resolution

Your Privacy Rights

Under GDPR and applicable privacy laws, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us using the details provided at the top of this page. We will respond to your request within 30 days.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions confirming adequate protection in the destination country
• Binding corporate rules for transfers within multinational organizations

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately, and we will take steps to remove such information from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will:

• Update the "Last updated" date at the top of this policy
• Provide notice on our website or through email (for material changes)
• Request your consent again if required by law

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.