Terms of Service

Contact Information

Agreement to Terms

These Terms of Service govern your access to and use of the TechAssist website and services. By accessing our website or engaging with our services, you agree to be bound by these terms. If you disagree with any part of these terms, you may not access our services.

We reserve the right to modify these terms at any time. Your continued use of our services after changes are posted constitutes acceptance of the modified terms. Please review this page periodically for updates.

Service Usage and Access

Acceptable Use Policy

When using our website and services, you agree to:

• Provide accurate and complete information when submitting inquiries or service requests
• Use our services only for lawful purposes and in accordance with applicable regulations
• Respect intellectual property rights and refrain from unauthorized copying or distribution of content
• Maintain the confidentiality of any credentials or access information provided to you

Prohibited Activities

You may not:

• Attempt to gain unauthorized access to our systems, networks, or data
• Interfere with or disrupt the operation of our website or services
• Use automated systems or software to extract data from our website without permission
• Transmit malware, viruses, or any harmful code through our services
• Impersonate any person or entity or misrepresent your affiliation with any organization
• Violate any applicable laws, regulations, or third-party rights

Service Access Requirements

To access and use our IT support services effectively:

• Age Requirements: You must be at least 18 years old or have the legal capacity to enter into binding agreements in your jurisdiction
• Business Representation: If engaging services on behalf of an organization, you represent that you have the authority to bind that entity to these terms
• Technical Requirements: You are responsible for ensuring compatible hardware, software, and internet connectivity to access our services
• Communication: You agree to maintain valid contact information and respond to communications regarding your service requests

Account and Access Management

Account Responsibilities

If we provide you with account credentials or access to client portals:

• You are responsible for maintaining the confidentiality of your login credentials
• You must notify us immediately of any unauthorized access or security breaches
• You are liable for all activities that occur under your account
• We reserve the right to suspend or terminate accounts that violate these terms

Account Termination

We may suspend or terminate your access to our services at our discretion if you violate these terms, engage in fraudulent activity, or for any other reason we deem appropriate. Upon termination, your right to use our services ceases immediately.

Service Availability and Modifications

Service Uptime

While we strive to maintain continuous availability of our website and services:

• We do not guarantee uninterrupted access and may experience downtime for maintenance, updates, or technical issues
• Scheduled maintenance will be communicated in advance when possible
• We are not liable for any losses resulting from service interruptions or unavailability

Service Modifications

We reserve the right to:

• Modify, suspend, or discontinue any aspect of our services at any time
• Update features, functionality, or service offerings without prior notice
• Adjust service levels, pricing, or terms based on business requirements
• Implement geographic restrictions or service limitations as needed

Intellectual Property Rights

Our Content Ownership

All content on our website, including text, graphics, logos, images, software, and documentation, is the property of TechAssist or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not:

• Reproduce, distribute, or create derivative works from our content without written permission
• Remove or alter any copyright, trademark, or proprietary notices
• Use our trademarks, service marks, or branding without authorization

License Grant

We grant you a limited, non-exclusive, non-transferable license to access and use our website and services for their intended purposes. This license does not include:

• Commercial use of our content without explicit permission
• Reverse engineering or decompiling any software components
• Systematic data collection or scraping of our website content

User-Generated Content

When you submit content through our contact forms, feedback mechanisms, or communication channels:

• You retain ownership of your content but grant us a license to use it for service delivery and business purposes
• You represent that you have the right to submit the content and that it does not violate any third-party rights
• You are responsible for ensuring your content does not contain malicious code, confidential information of others, or illegal material
• We reserve the right to remove or refuse to display any content that violates these terms

Payment and Billing Terms

For clients engaging our IT support services:

• Service Fees: Pricing is specified in service agreements and may be subject to change with advance notice
• Payment Methods: We accept payment methods as specified in individual service agreements
• Late Payments: Overdue payments may result in service suspension and additional fees as outlined in service agreements
• Refund Policy: Refunds are handled on a case-by-case basis in accordance with service agreements and applicable consumer protection laws

Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of the Republic of Cyprus. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Cyprus.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.