Supporting Cyprus Businesses Since 2013
We provide reliable technical support that helps organizations maintain productive operations and secure technology infrastructure
Back to HomeOur Story and Mission
TechAssist was established in Nicosia in 2013 with a focus on providing dependable technical support for businesses across Cyprus. Our founders recognized that many organizations struggled with technology issues that disrupted their operations and needed a reliable partner who could respond quickly and effectively.
Over the past twelve years, we have developed comprehensive support methodologies that address both immediate technical problems and long-term infrastructure needs. Our approach combines responsive help desk services with proactive system monitoring and maintenance. This dual focus helps our clients minimize downtime while building more resilient technology environments.
We have grown from a small team serving local Nicosia businesses to a recognized IT support provider working with organizations throughout Cyprus. Our client relationships often span many years, which we attribute to consistent service delivery and clear communication. We maintain detailed documentation of each client's environment, allowing us to provide increasingly effective support as we learn their specific systems and requirements.
The mission that guides our work is straightforward: provide technical support that organizations can depend on. We understand that technology problems can impact productivity and create stress for business owners and their teams. Our goal is to resolve issues efficiently while helping clients understand their options and make informed decisions about their technology infrastructure.
Today, TechAssist continues to focus on delivering quality technical support services. We invest in ongoing training for our team, maintain current certifications, and stay informed about emerging technologies and security threats. This commitment to professional development ensures we can effectively support the diverse technology environments our clients rely on.
Our Technical Support Methodology
We follow structured processes developed through years of experience supporting diverse business technology environments
Systematic Problem Resolution
Our help desk follows established troubleshooting procedures that efficiently identify root causes. We document each issue and its resolution, building a knowledge base specific to your environment. This systematic approach reduces resolution time for recurring problems and provides valuable insights for infrastructure improvements.
Ticket prioritization ensures critical issues receive immediate attention while routine requests are handled according to service level agreements. Regular status updates keep stakeholders informed throughout the resolution process.
Proactive Infrastructure Monitoring
Continuous monitoring of network devices, servers, and endpoints identifies potential problems before they impact operations. Automated alerts notify our team of performance degradation, capacity constraints, or security concerns requiring attention.
Monthly reports analyze system health trends, common issues, and capacity utilization. These insights inform recommendations for infrastructure optimization and help clients plan technology investments effectively.
Security-Focused Approach
Security considerations are integrated throughout our support services. Regular patch management keeps systems protected against known vulnerabilities. Endpoint security monitoring detects and responds to malware threats. Network security configurations are reviewed periodically to ensure appropriate access controls.
We conduct security assessments that identify potential risks in your infrastructure and provide prioritized recommendations for improvements. User training helps reduce security risks from social engineering and unsafe practices.
Comprehensive Documentation
Detailed documentation of your technology environment includes network topology diagrams, IP addressing schemes, device configurations, and software license inventory. This documentation serves as a valuable reference for troubleshooting and planning.
Configuration backups for critical systems enable rapid restoration if hardware failures occur. Documented procedures for common tasks ensure consistent service delivery and facilitate knowledge transfer within your organization.
Our Technical Team
Experienced professionals dedicated to providing reliable IT support and maintaining secure technology infrastructure
Kyriakos Andreou
Senior Systems Engineer
Kyriakos brings fifteen years of experience in network infrastructure and systems administration. He holds certifications in Cisco networking and Microsoft server technologies. His expertise in complex troubleshooting and infrastructure design helps clients maintain reliable operations.
Eleni Constantinou
Security Specialist
Eleni focuses on endpoint security and threat monitoring with eleven years in cybersecurity. She manages security assessments, implements protection measures, and provides security awareness training. Her proactive approach helps organizations strengthen their security posture.
Pavlos Demetriou
Help Desk Manager
Pavlos leads our help desk operations with thirteen years of technical support experience. He ensures efficient ticket management, maintains service level agreements, and coordinates response to critical issues. His clear communication helps users understand technical solutions.
Our Values and Technical Expertise
Reliability in Service Delivery
We prioritize consistent, dependable service that organizations can count on when technology issues arise. Our documented service level agreements define clear response times and resolution targets. Regular performance reporting tracks our adherence to these commitments and identifies areas for improvement.
Clear Communication
Technical issues can be frustrating, and we work to explain problems and solutions in understandable terms. Regular status updates keep stakeholders informed during problem resolution. Our documentation helps clients understand their technology environment and make informed decisions about infrastructure investments.
Continuous Professional Development
Technology evolves constantly, and we invest in ongoing training and certifications for our team. This commitment to professional development ensures we can effectively support current systems while staying informed about emerging technologies that may benefit our clients.
Security Awareness
We understand that security is fundamental to reliable IT operations. Our approach integrates security considerations throughout support services, from patch management to access control reviews. We help clients understand security risks and implement practical measures to protect their technology infrastructure.
Local Understanding
Based in Cyprus and serving organizations throughout the island, we understand local business contexts and communication preferences. Our proximity allows for on-site support when remote assistance is insufficient, and our familiarity with the Cyprus business environment helps us provide relevant recommendations.
Work With TechAssist
Contact us to discuss how our technical support services can help maintain reliable technology operations for your organization
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